The dancers down the hall

April 26, 2011

I’m at the University of Maine right now, looking down the hall at a bunch of barefooted undergrads walking around outside Hauck Auditorium. It’s second nature for them; they’re dancers taking a break while practicing for the dance showcase later this week. They’re not even dancing, but I’m smiling here in the Union’s Lookout area.

A bunch of people always ask why I spend so much time taking photos of the dance shows here. The simple answer: I love it. I’ll take as much time as I possibly can spare to watch dances, plays, and concerts. I love the passion, the creativity, and, in the case of dance, the athleticism and artistry.

But there’s a larger reason, too. We’re at a great time for the arts for central Maine. There’s a core, devoted group of people who are trying to do everything possible to create a vibrant arts community in the area. Ten years ago, nobody would think that we’d be able to bring top-tier acts to the Bangor area. This year, we have Lady Antebellum, B.B. King, and many more visiting the Bangor waterfront. The Folk Festival brings 100,000 people each August to appreciate music from all around the country. Bangor area theatres are packed for amazing productions.

The dancers down the hall are doing their part. Over the past few years, I’ve met many of them in one way or another, and they all love to perform and love to push the envelope of what they can do. They’ve brought the dance program forward, and they’ve brought dance outside the auditorium to the stages of UMaine and beyond.

I bring my camera not only because there are hundreds — if not thousands — of beautiful shots within each performance, but also because I want to capture all of this as it happens. I want to embrace the creativity and innovation that’s happening every day around me in any way I can.

Maine — and the world — is changing, and I want to be there. I may not be one of the dancers down the hall, but like each of them, I can’t stand still.

If you give a kid an iPad

April 7, 2011

Last night the Auburn School Committee decided to take a big leap in educational technology: every kindergartener in the city will receive an iPad this fall. Critics of the plan didn’t waste any time finding the comment sections of daily newspapers across the state. Can you blame them? Why would you want to give a $500 device to a kindergartener?

The answer: we don’t live in the 20th century anymore. A decade ago, Maine decided to embark in a one-to-one learning environment with the state’s seventh and eighth grade students by giving each an iBook. Since then, the program’s been extended to high schoolers.

Kindergarten isn’t the same as seventh and eighth grade. But then again, the iPad’s not the same kind of device as a laptop.

Try this: find a family with young children (under five years old) and an iPad. Ask which person in their household uses the iPad the most. Don’t be surprised if they name a child. I know at least four families with kids under five, and not only can the children understand how to use the iPad, they enjoy it and use it often. Some have even joked (or not) that they need a second iPad as a result.

The major criticism of Auburn’s plan (other than the expense) seems to be that kids shouldn’t need iPads to learn reading, writing, and arithmetic, or that they shouldn’t rely on technology to learn new material. It’s important that iPads and other educational technology are used as part of a rich experience for children, particularly in younger years. Students need time to play, interact in groups, and use tactile objects to learn. iPad time shouldn’t take away recess, just as a video or book shouldn’t take away nap time.

But if you’ve used an iPad, you know the experience is nowhere near the stereotype of a workstation computer from the 1970s. Technology can supplement traditional methods of teaching and learning by offering a rich, engaging, and memorable environment that helps children learn and retain material faster and more completely. Forward-looking educators know this. The George Lucas Educational Foundation showed this brilliantly in a seven-minute video they produced from a visit to Portland’s King Middle School. Apple produced a video about fourth graders using iPod touches for improving literacy.

Maine students can’t be left behind as the rest of the world adopts technology. Is one-to-one learning the best approach at a young age? Maybe, maybe not. But I commend the Auburn School District for introducing new and modern ways of learning and helping Maine to stay on track in an ever-changing world.

All the news from Maine

April 1, 2011

With all the hard-hitting news coming out of Maine lately, it seemed like a great time for a new source.

I bet people would buy it.

Yummy whoopie pie photo by Joy.

Moving Maine forward

February 1, 2011

I’m happy to announce that I’m launching the first of my Track projects today. It’s called next:maine, and it’s up and running at nextmaine.com.

next:maine is a new place to collect stories about how people are moving Maine forward. Sometimes it seems pretty tough to spot the new and exciting things that people are doing every day in Maine among the day’s headlines, and I want next:maine to be a place that solely focuses on the great work people are doing in Maine to help create the future.

You may notice that the design of the site looks a little reminiscent of Another New World. That’s not a coincidence. I want to take what I’ve learned from ANW and apply it to Maine innovation – but I don’t want to stop there. I’m eager to build next:maine in new ways over time, but I thought paystubs for business was a great place to start.

I’ve lived in Maine my whole life. I love this place, and I really want to see Maine lead the way to new technology and innovation. Hopefully next:maine can allow people to realize how individuals and businesses are making Maine work and grow.

I’d love to hear what you think. Please let me know what you’d love to see on next:maine, or send a link my way if you know of a story that would fit well. You can subscribe to next:maine with RSS or via email, and you can, of course, follow next:maine on Twitter.

The future of Maine

February 1, 2011

When I was looking at the candidates for governor last year, the question on the ballot to me really wasn’t a question of party; it was a question of a vision for Maine. I’ve come to love Maine as a place of progress, of beauty, and of opportunity, and though we may be going through a tough time right now, I’ve always felt that Maine’s strongest attraction is what it can offer that other places can’t. From the beautiful coastline to its welcoming people, I think Maine is a place that can not be matched anywhere else in the world.

So when I looked at last year’s candidates, I was struck by the difference in opinion of how things should be done. One side seems to stress the potential of Maine that’s usually used in tourism materials: a beautiful, open, free state with lots of possibilities for recreation and for a great way of life. The other side seems to think that the solution for the state’s problems is near-completly business-centric, in that if we make it easy for business to come and stay here, the state will end up back on track.

I love Maine businesses, and I’m quite happy to say that we have more than a few really successful businesses in our state. But the problem with encouraging business unconditionally is that it impedes on the characteristics of Maine that make it special and unique. Over the first few weeks of LePage’s administration, I’ve realized that I was on track with my thoughts last year; while I honestly believe that LePage wants what is best for the state of Maine, I see his approach as misguided and short-sighted.

My biggest fear of the LePage administration is that they believe the ideal state of Maine is the political equivalent of Marden’s. They’d stress that a philosophy like that would make it easy and inexpensive to do business. Don’t get me wrong – I love Marden’s. But if you were planning a week’s vacation, would you want to spend it at Marden’s? I want to be sure that the promise of Maine as a unique state that offers attractions that nobody else can isn’t lost in a quest for rock-bottom prices and the ideal business climate. There’s plenty of space to build a landfill on Old Orchard Beach, but nobody likes to sunbathe on trash.

Maine can be a state that moves forward and embraces the future, or we can go back and try to live in the past. I want my rugged coastline. I want my trails through the woods. I want my neighbors to be free and equal and lead the life they should have the privilege to lead. I want my Maine to be an example to the rest of the world. I want my Maine to move forward instead of sliding back.

(I’d also recommend reading this article by Perry B. Newman in The Forecaster.)

The track

January 26, 2011

The biggest challenge I’ve faced during my recent refocusing is trying to decide where I should concentrate my effort and time. As I said earlier, I have nine projects I really want to complete – but I can’t do them all at once. I’ve never had a good way to visualize where I should focus my energy.

A week or two ago I decided to try to map a rough schedule of my tentative projects. I’ve found that it’s been extremely helpful as I decide where to focus; instead of doing bits and pieces of all of the projects, I’ve set aside time to really concentrate on each individually. It’s going very well so far.

“The Track,” as I call it, shows the names (well, code names) of each of my nine projects, separated into my three major interest categories: development, photography, and writing. (You can click on the image of The Track to see a full-size version.) I’ll be referring to these projects by their names on The Track until they’re ready to be released:

  • Operator
  • Statler
  • Seaglass
  • Pine Cone
  • Entrée
  • Katahdin
  • Reprint
  • Exposure

Each project shows a rough estimate of when I’ll be planning the project, developing it, releasing it in a pre-launch/beta form, and then turning it live. Another New World, for example, is already live, so it jumps straight into the live mode on the schedule. Some won’t even start the planning period until 2012.

It may seem like overkill, but the schedule has really helped me concentrate on projects over the last couple of weeks. It’s great to have a representation of what I plan to do on paper in addition to everything that’s been on my mind.

From the clouds to the track

January 15, 2011

I’ve struggled with the notion of a dream job my whole life (I’ve covered this before – a few times, actually). I’m getting closer to an idea of what that might be for me, but at this point I still don’t think I have a solid idea. As a result I’ve never been able to set my sights on a single idea.

The flaw with the parking lot state of mind is that I always build upon a collection of ideas. It’s tough for me to focus. I’m impatient about what I want to do, and I have more-than-a-handful of projects that I want to do right now. Problem is, instead of actually doing enough work on any one project to make something, none of them ever reach a point of “doneness.”

One of my overall goals for 2011 is to move my mind from the clouds to the track. Right now I have eight projects I really want to do; two and a half of them you know (Sephone, Pine Tree Photography, and Another New World), and five and a half of them you don’t (yet). This year, instead of racing back and forth between them all in my mind, I’m going to try a schedule. I’m going to try to work for a while on one, and hopefully its progress or completion will make it easier for me to work on another. I’m going to resist the temptation to do them all right now and try my hardest to focus.

Along the way, I’ll probably write a bit here about what I’m doing to keep my mind on track instead of in the clouds for these projects. Hopefully it will help to make 2011 a great year for the projects I want to do.

Political extremism and mental instability

January 9, 2011

It’s sad when a tragedy divides more than it unites. Let’s look at the aftermath of the assassination attempt yesterday in Arizona.

Much of the controversy that erupted after the shooting stemmed from a post by Sarah Palin last March in which Giffords was one of twenty senators quite literally put in the crosshairs of a fundraising map; Palin also encouraged supporters to “reload” on Twitter that same day.

There are really two separate issues in play here. Most criticism seems to be focus on whether Palin’s map contributed to the motives of the shooter and whether Palin should be accountable for his actions. Just as important, I’d argue, was whether the map was a good idea in the first place.

Many people (including a number of Palin supporters) have argued over the last 24 hours that the shooter was clearly unstable and, even if he cites Palin’s map as a motivation for carrying out the act, couldn’t possibly have interpreted the map as it was intended by Palin. It’s a good point; no sane person would ever gun down a representative in a crowd and kill innocent people, among whom were a federal judge and a nine-year-old girl. Was the shooting the fault of Palin or other politically-charged figures, like Giffords’s opponent last year who felt it was a good idea to hold a campaign event to “target” Giffords in which supporters could shoot an M16? No. They can’t be held accountable for the actions of crazy individuals.

But was the map a good idea in the first place? As Giffords herself said in March, there are “consequences” to energized and polarizing speech. Was it really necessary, and does it help advance political discourse in this country? Conservatives have no shortage of material to use when appealing to those who disagree with the liberal agenda. Escalating partisanship to its current levels will inevitably lead to an increase in violence; as Paul Krugman writes, “violent acts are what happen when you create a climate of hate.”

Palin’s team conceded, in essence, that the map was in poor taste when they removed the page with the map from its original location shortly after the shooting yesterday. The question we face is whether this tragedy will cause us to reconsider how candidates appeal to their supporters; will it encourage them to be civil and respectful about those who hold elected office, or will we continue down the path to turbulent black-and-white politics?

My favorite music of 2010

January 6, 2011

Music is a huge part of my life. I carry my iPod with me everywhere I go, and it seems as though I always have some kind of track playing in the background when I work. My taste is a bit eclectic, but I thought it’d be interesting to go through my top music for 2010. (And yes, I know some of these tunes were released before last year, but I discovered or purchased all of these within the last twelve months.) Preview almost all of the songs listed below with the AmazonMP3 player to the right (the tracks in there and the album links below are affiliate links).

Beat the Horse, Pomplamoose
If you’re not sick of hearing me talk about Pomplamoose yet, I don’t know where you’ve been. The star YouTube duo films every instrument and vocal track they use for a tune and then stitches them all together into a video that’s as well-produced as the song itself. “Beat the Horse,” one of their earlier works, is hands-down my favorite song – and this is the first time I’ve ever been able to say that about any single track. It’s a catchy tune with great instrumentation by Jack, some killer vocals by Nataly, and a great video. They do covers, too; if you’re new to the duo, I’d recommend listening to their own arrangements of “Telephone” and “Makin’ Out.”

Rio, Hey Marseilles
I saw Hey Marseilles at the KahBang opener at the Brick Church in August. It was a great venue for their high-energy performance, and it turned out to be one of my favorite memories of the summer. The song manages to include a bunch of my favorite instruments, and I can’t help but beat my hand against something when that drum sounds.

Far Away, Ingrid Michaelson
I’d seen the name “Ingrid Michaelson” appear more than once on Pandora stations, and I finally decided to give her music a serious listen in the early part of the year. I soon realized that a bunch of my friends were also Ingrid fans, and I was able to see her perform at L.L. Bean in Freeport in August. She even gets bonus points (not that she needs them) for spending a bunch of time in Maine and writing “Far Away” about a second life she’d like to live off the coast of the Pine Tree State. Girls and Boys as a whole is a great listen.

Far From Home, The Gabe Dixon Band
The piano is my favorite instrument, and The Gabe Dixon Band rivals Ben Folds as my favorite piano rock artist. After the band’s name kept appearing on my Pandora stations, I thought I should give their self-titled album a try. I’m really glad I did; when I need to rock out, I press play on “Find My Way” or “Till You’re Gone.” The album is now one of my favorites.

16 Military Wives, The Decemberists
I’m a sucker for brass. Take a good beat, add some politically-charged lyrics, and stick a great horn section near the end of the song. I didn’t have a chance. I’m not as much of a Decemberist fanatic as some people I know, but this song is in constant rotation on my five-star iPod playlist. (The video for the song is really fun, too, if you haven’t already seen it.)

Ain’t Nothing Wrong with That, Robert Randolph & the Family Band
Apple and Amazon should really thank the dancers at UMaine for encouraging me to spend money on music over the last few years. I caved in and bought “Ain’t Nothing Wrong with That” after a bunch of awesome people pulled off a little stunt in the Memorial Union in Orono. It joins a growing list of songs by Hellogoodbye, Of Montreal, and others that make me remember some great creativity on campus.

Work It Out, RJD2
Guess what? It’s another find thanks to YouTube. RJD2 paired with artist/dancer Bill Shannon for a pretty creative expression of “Work It Out”; after I saw the video, I had to check out his other music. I love it all. I’d call RJD2’s music mature electronica; it’s music that’s very rhythmic, infused with a host of genres (blues, hip-hop, and more), and keeps you hooked from the moment you start listening.

Maybe True Stories, Lauren O’Connell
Lauren’s another YouTube discovery. She’s a great east-coast-turned-west-coast singer-songwriter who manages to write sometimes fun, sometimes thoughtful, sometimes poignant, but always real lyrics. Her studio albums are terrific (buy The Shakes. really.), and her YouTube versions, created a la Pomplamoose and often with some creative instrument choices, are always a lot of fun. “Maybe True Stories” is my favorite of hers. Lauren’s currently planning to record a new album and has some unique incentives available if you’d like to support her. (For more Lauren check out My Terrible Friend, a duo project with Nataly of Pomplamoose.)

Mr. Blue Sky, The Sing-Off
Amid an over-commercialized sea of American Idol and Glee musical programming, The Sing-Off offered some hope. The show gathered a handful of amazing a capella groups and created some true gems. An ensemble performance of ELO’s “Mr. Blue Sky” rivaled the SoCals’ Journey medley and the Beelzebubs’ The Who medley as my favorites from the first seasons. A capella is truly amazing when done well.

We Used to Wait, Arcade Fire
As a geek I was inspired by Arcade Fire’s super-innovative “We Used to Wait” web “video” released partially as a showcase of the possibilities within HTML5. The tech is great, but the song is even more impressive. It’s fun to crank as I, uh, go the speed limit while driving down I-95.

White Knuckles, Ok Go
I’d known about Ok Go long before 2010, of course, but I became a true fan after hearing that they’d be in Bangor for the KahBang festival in August. The concert was amazing (and included a great view of Damian), and Oh No has been cycling through my ears regularly ever since. When “White Knuckles” hit YouTube in September, amazing got even amazinger.

Overture, Daft Punk
I haven’t seen the new Tron, but after hearing from about 90% of my friends that Daft Punk’s soundtrack to the film was in-freakin-credible, I decided to seize the opportunity of an AmazonMP3 sale and buy it sound unheard. I love film music, and I love Daft Punk (“Robot Rock” is another new favorite of 2010, for completely different reasons). The Tron Legacy soundtrack is what you’d expect to happen if Discovery or Human After All had a lovechild with John Williams and somehow managed to mix in a bit of Danny Elfman. Yeah. Buy the album.

Justin and the terrible, horrible, no good, very bad JCPenney order

December 18, 2010

I normally don’t like to rant about merchants. I know first-hand that dealing with buyers can be tough, and sometimes things won’t go as smoothly as they should. My last order from JCPenney, though, convinced me that I will never shop with them again.

Here’s a chronology of what has happened since I placed my order on November 14.

  • November 14: Placed an order on JCPenney.com for seven items. Six were available and one, a fleece jacket, was specified as on backorder with an approximate shipping date of November 29. (I would have ordered eight items, but the site said on the final page of the checkout that one of the items was not available even though the product page had allowed me to add it to the cart.) The shipping would take place through reliable international moving companies
  • November 23: Visited the Bangor JCPenney store and picked up five of the items. At this time I was informed that there was a warehouse shortage on the sixth item after the order had been placed and that I would not receive it. I was credited for that item.
  • November 25: Emailed JCPenney customer support about the inventory problems I’d had with my order.
  • November 27: Received a response back explaining the site’s inventory system (based on region).
  • November 30: Wrote back asking about the status of the fleece jacket after logging into the site and noticing that the jacket had been changed from “Backorder” to “Not Available” on my order.
  • December 3, 1:30 PM: Received a response saying the jacket was not available and asking if I wanted to reorder the item since it had once again become available.
  • December 3, 11:30 PM: Wrote back with the following: “Would I be able to receive the Columbia jacket for the $23.99 price at which I originally ordered it? If that is possible, I would like to reorder the item, shipped to the Bangor, ME store as I had specified on the order. If the jacket is only available at the $29.99 price that is currently displayed on the site, then I am not interested. Please let me know which is possible.”
  • December 10, 10:30 AM: Received a response: “Yes, if the jacket is available, we are able to reorder for you at the
    same pricing you were originally charged.  Please advise us how you wish to proceed.”
  • December 10, 5:30 PM: Wrote back: “Please reorder the jacket at $23.99 and have it shipped to the Bangor, ME store. Thank you!”
  • December 18, 1:00 PM: Received a response: “At this time the jacket is back ordered till 1/13/11.  Do you still want
    us to place the order to be shipped to your local catalog desk?”
  • December 18, 4:45 PM: Wrote back telling them to cancel the order.

I strongly believe that if you complain about something, you should provide suggestions on the situation could be improved. In JCPenney’s case, there are a few changes that could be done to alleviate some of the problems.

  1. Hire enough customer support representatives for the holidays. It should not take eight days to respond to a support request. At the very least, update the customer service page on your site to provide a reasonable expectation for response time. (The JCPenney site says that normal response time for email requests is 1-2 business days.)
  2. Put an escalation system in place for follow-up support requests. Assign priority to follow-up requests. If someone is trying to reach you again, chances are they’re getting frustrated.
  3. Don’t use boilerplate text in responses. Every response I received from customer service included the following text: “Customers like you are our most valuable resource for creating the optimal shopping experience. Thanks again for your email. We look forward to serving you in the future.” Don’t patronize customers with text like that, especially when you know they’re frustrated. Do it if you have to on the first request, but after that, be human.
  4. Use an online shopping system that reads inventory appropriately. I experienced a host of inventory problems with my order. First, the site allowed me to add an item to my cart but only specified it was unavailable on the very last page of the checkout (it wasn’t available in my region, apparently). After the order was placed, one of the items I ordered was cancelled due to an inventory shortage. And the status of the fleece jacket I originally ordered, due largely to the delays in responses from customer service, changed back and forth from “backordered” to “not available” at least three times in the process. If this does happen, provide clear communication with the customer about why the change happened and how it will be resolved.

I won’t be shopping at JCPenney again after my experience with this order. I hope other merchants can learn from JCP’s mistakes in order to better serve their customers.