I get frustrated when customer service isn’t very friendly. Over the past couple of months I’ve received two responses that I want to point out.
I sent a notice to MySpace that the link to retrieve a blog’s RSS feed wasn’t working. True to MySpace’s form, they sent back a form response having to do with general blog questions (“What is a blog?”, “How do I get started with my own Blog?”, etc.). Totally irrelevant to my inquiry.
My favorite, though, comes from the company that does Rite Aid’s online photo service (full disclosure: I own a little bit of Rite Aid stock, but that won’t stop me from trashing them in this particular instance). After sending them a note that I would not use their service unless it was made Mac-compatible, I received this:
Unfortunately, at this time, the One-Hour Photo Online service only supports Internet Explorer and ActiveX. However, you can use Virtual PC to run Windows on your system and then submit your order to the Rite Aid service via Internet Explorer.
That’s right. Buy a $200 program in order to use our photo processing service. (And they didn’t even mention Boot Camp!)
*sigh*